Apwide Customer Service

🚦 StatusPage for Golive & Time Squad

  1. Apwide Customer Service
  2. Apwide Customer Portal

Apwide Customer Portal

Portal for support requests related to our Apwide Jira Apps.

  • Technical Support

    Get help for installing, configuring, or troubleshooting our Jira Apps

  • Golive Setup Package

    Connect with the best Apwide Trusted Partners

  • Bug Report

    Report the problems you are experiencing

  • Security Finding

    Raise a security finding or a vulnerability impacting our Jira Apps

  • Questions

    Non-technical questions & Sales Support

  • Cloud Security Questions

    Get information to conduct risk & cloud security assessments

  • Data Processing Agreement (DPA)

    Request to sign a Data Processing Agreement (DPA) with Apwide. Learn more: https://gdpr.eu/what-is-data-processing-agreement/

  • Improvement Request

    See something we can do better? We're all ears.

  • New Feature Request

    Let us know about your ideas for new features

  • Licensing and billing questions

    Choose this if you have questions about licensing or billing.

  • Golive Feedback Interview

    Provide your feedback for Golive in the form of an interview by filling out a short survey.

  • Booking Beaver Challenge

    Submit your use-case for the Booking Beaver Challenge!

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